Updating Credit Hold Invoice
In instances where an online wholesale customer submits an order but is over their credit limit, a credit hold invoice is created. This is a suspended transaction with all of the items they have ordered, which can be released once they are back below their credit limit.
Receiving The Order
When the original order is submitted, a credit hold transaction will print. This will look much like a regular invoice, but will be marked as a 'Credit Hold Invoice' on the paper. It will also have a number in the 9,000,000 range.
Before releasing the credit hold invoice, you must bring the customer back down below their credit limit. To do this, you may increase their limit or receive a payment against the account.
Releasing the Invoice
To release a credit hold invoice, you will need to take the following menu path:
4. Sales Desk > 5. Transaction Queries > 7. Credit Hold Invoice Release
Once you have a listing of the invoices, selecting any line number will give you the option to take action against that respective invoice.
Your options are:
- D)etail - Show the invoice detail on screen
- R)elease - Try invoicing the transaction. Note that if the customer is still above their credit limit a new Credit Hold Invoice will be created
- C)lear - Remove the transaction from the listing. This will delete the transaction from the system completely.