Counterpoint Cloud Platform
Documentation for Counterpoint Cloud Platform
Updates
Beta V 1.1.0
The following is a listing of the updates released in the Countrpoint Cloud Platform (CP2) Branc...
Beta V1.2.0
The following is a list of the feature changes from Beta V1.2.0: FlightDeck Dashboard Updates t...
Beta V1.3.0
CP2 Manager Module Allows administrators to 'invite' new users vs. the old registration method....
V1.3.0
This release takes aim at a number of new and very exciting features aimed at adding efficiencies...
V1.3.1
Enhancements Document sharing updated to allow saving of documents at a user level Back-end s...
V1.3.2
New Features/Enhancements Alias Notice in QuickDial When a lookup is performed using an Alias, ...
V1.3.3
New Features/Enhancements Report Generator Exports Converted Data Using the report generator, c...
V1.3.4
New Features/Enhancements New Fields There have been a number of new fields added to the custom...
V1.4.0
V1.4.0 New Features /Enhancements Report Generator Rework As part of some upcoming features, t...
V1.4.1
V1.4.1 New Features/Improvements Added a "Fiscal Year" selection to time-based comparisons N...
V 1.4.2
V 1.4.2 New Features/Improvements Improved Styling The style of the COUNTERPOINT Cloud Platfor...
V 1.4.3
New Features/Improvements Below is a complete listing of the new features included in this versi...
V 1.4.4
Overview In this latest update for our online business analytics platform, Counterpoint Cloud, w...
V 1.4.5
Overview This is a minor release based on some of the early feedback from version 1.4.4 Custom ...
V 1.4.6
Overview This is a minor release based on some of the early feedback from version 1.4.4 Custom ...
Introduction and Getting Started
Some generic documentation for using the Counterpoint Cloud Platform with different devices.
FlightDeck
Documentation for the FlightDeck Module
FlightDeck Dashboard
Sales Filters Along the top of the FlightDeck Dashboard is the display of your current data fi...
Inventory Dashboard
The inventory dashboard gives you an overview of the value and breakdown of your inventory, on a ...
Goals
Goals offer a way to visually see progress towards a long term target, focused on either a month-...
CounterCRM
Customer Lookup
Overview The Customer Lookup provides you with a sortable, searchable table of customers that yo...
Dashboard
Customer Summary The Customer Summary currently offers 12 quick glances at your sales with this ...
Customer Notes
The CounterCRM Notes section allows you to read and write notes on a per-customer basis that inte...
Call Log
The Call Log page displays all recorded calls between your phone system and the phone number asso...
Counter Message
Creating a Message
Creating a message in the Counter Message system is straight forward. In order to create a new me...
Receiving a Message
Email When a message has been sent to you, you'll receive a generated email with a link to view ...
Active and Archive Lookups
The active and archive lookup links allow you to view a history of messages you sent that are eit...
E-Cat Analysis
Resource Centre
CPMailer
Managing your own CPMailer reports
The CPMailer Core is the base module within the CPMailer. This module allows you to manage your o...
User Reports
Lookup Table The user reports page displays a list of all the users and their associated email a...
Special Reports
Special reports allow the generation of reports that don't fit into the block/frequency model of ...
Adding Users & Reports
Log into the cloud platform and navigate to the CPMailer > User Reports If this is a new us...
Report Generator
Creating Reports
The report generator is a very powerful tool allowing you to pull your own reports based on the d...
Prebuilt Reports
Prebuilt reports offer additional reporting options that do not fit into the capabilities of the ...
Sample Report
Below are the steps for creating a basic report of sales by customer/category In Section 1, you ...
Web Reports
Overview Web reports allow for the management and distribution of custom reports where the neces...
CP2 Admin
Admin CP
Overview The Admin CP page provides you with a quick, at-a-glance view of some of the importan...
Address Book
User/Email combos input into the address book will appear for all users to select from when sendi...
Admin Alert
An admin alert is a message that is displayed to all salesreps on their landing page after they l...
Server Settings
The values in the server settings page are used across your version of the Counterpoint Cloud Pla...
Audit Log
The Audit Log contains a list of auditable events that have occurred in your instance of the C...
Procedures
What is a Procedure? A procedure is an operation that can be done on a regular basis - typically...
Corporate Goals
Overview The corporate goals page shows a listing of ALL goals set up for your company, but also...
Registration and Users
Adding and Maintaining Users
Registering a new user Sending invite email Registering a new user is done via an invite based ...
User Types
There are three different types of users, each with their own restrictions on what permissions ap...
Permission Errors
You currently do not have permission to view any branches. This message is displayed on every pa...
Module Details
FlightDeck FlightDeck Dashboard Enabling the FlightDeck Dashboard gives a user access to sales ...
QuickDial
QuickDial is the module of the Counterpoint Cloud platform designed for call centers, and provide...
QuickDial Requirements
Before being able to access QuickDial, there are a few requirements that need to be met Downlo...
Answering Calls
Zulu Caller ID Once you have signed into both the Counterpoint Cloud Platform and Zulu Apps, you...
Adding an Alias
Customers may call from numbers that have not yet been entered into your main ERP, or added into ...
QuickDial Summary Page
Overview Whether the page opens automatically on call pickup, or you need to select the account ...
Common Error Messages
You currently do not have permission to view any branches The account you are signed in as doesn...
Prebuilt Reports
Information on the prebuilt reports that come with Counterpoint Cloud Platform
Consolidated Sales
The consolidated sales report is a web-based equivalent to the Consolidated Sales report provided...
Historic Sales
The historic sales report focuses on a particular branch, and offers an overview of sales perfo...
Historic Inventory Report
The prebuilt historic inventory report contains both a table and graph The Historic Inventor...
Detailed Sales History
The Historic Category Report breaks down sales for the selected branches by category, breaking ...
Detailed Inventory History Report
The Historic Category Report breaks down sales for the selected branches by category, breaking ...
Clerk Analysis
The clerk Analysis report provides a number of metrics on clerk sales performance. Number of a...