PBXact
Documentation of the use of AMS Unified Communications product, PBXact
Call History Functions
the Call History section allows you to view missed, received, and dialed calls, as well as add t...
Factory Reset Sangoma Desk Phone
You can reset the phone to factory default settings by using buttons directly on the phone, or by...
Follow Me
Overview Press the Follow Me button. Enabled: Yes or No Group List: The list of numb...
Helpful Videos
Setting up Follow Me: https://www.youtube.com/watch?v=o9_QiXnipMw
Pairing Bluetooth Headset
This document outlines the process, specifically, for pairing a Sangoma phone with one of the sta...
Sangoma S705 Feature Sheet
Setting Up Polycom Conference Phone
Overview Polycom phones do not, by default, automatically provision with your AMS provided PBXac...
Standard Phone Setup / Call Flow
Common S705 Phone Buttons Line (Extension Number) – This is a dedicated line for the phone. Al...
System Recordings
Assigning recordings to different scenarios (After Hours, Busy Queue, etc.) is done by your AMS P...
Voicemail User Guide
Viewing Voicemails This icon at the top of your phone screen will show you that you have a ...
Zulu Softphone
Documents on the functionality and usage of the Zulu Softphone from Sangoma. Original documentat...
Audio Device Behaviour
Audio devices preferences can be found by clicking on preferences under the user menu: Inside...
Chrome Browser Plugin
Using Chrome navigate to the webstore: https://chrome.google.com/webstore/detail/zulu/idfkkpinei...
Using the Zulu Desktop Client
Installing the Desktop Client Download the desktop client Navigate to https://zulu-updater.sa...
Streams
Everything in Zulu 3 is done within a stream. You can see all your active streams on the left s...
Zulu Chat
Joining a Chat At the bottom of your Zulu Client is a list of all the Chat Rooms you are curr...
Re-Pairing H20 Headset
Overview In some scenarios, the H20 headset will become unpaired from the base station. In this ...
Setting Up Phones
This document is meant as a guide for assembling the Sangoma Desk Phones S705 Desk Phone Basic ...
User Control Panel
Using the UCP
Overview The PBXact User Control Panel (ucp) is a dashboard that allows you to take advantage of...
Maintaining Dashboards
UCP 14 has been updated to include new functionality called dashboards. Dashboards are collection...
UCP Settings
User Settings can be found in the lower left hand corner of UCP. Look for a gear icon Clicking...
Sending Faxes
Overview Sending faxes from the UCP allows you to send a fax directly from your desktop. In orde...
Find Me / Follow Me
Find Me/Follow Me refers to two technologies that, in conjunction, enable incoming phone calls to...
UCP Contacts
The Contacts widget allows you to see and create contacts that can be used in other widgets in UC...
Chat Module
The User Control Panel (UCP) includes a built-in XMPP chat client that works in conjunction with ...
Device Management
The UCP for EPM module allows end users to customize phone buttons through the User Control Panel...