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Factory Reset Sangoma Desk Phone

PBXact

You can reset the phone to factory default settings by using buttons directly on the phone, or by...

Updated 2 years ago by Jim

Setting Up Polycom Conference Phone

PBXact

Overview Polycom phones do not, by default, automatically provision with your AMS provided PBXac...

Updated 2 years ago by Jim

Sangoma S705 Feature Sheet

PBXact

Updated 2 years ago by Jim

Streams

PBXact Zulu Softphone

Everything in Zulu 3 is done within a stream.  You can see all your active streams on the left s...

Updated 2 years ago by Jim

Pairing Bluetooth Headset

PBXact

This document outlines the process, specifically, for pairing a Sangoma phone with one of the sta...

Updated 2 years ago by Jim

Voicemail User Guide

PBXact

Viewing Voicemails This icon at the top of your phone screen will show you that you have a ...

Updated 2 years ago by Jim

Zulu Chat

PBXact Zulu Softphone

Joining a Chat At the bottom of your Zulu Client is a list of all the Chat Rooms you are curr...

Updated 2 years ago by Jim

Chrome Browser Plugin

PBXact Zulu Softphone

Using Chrome navigate to the webstore: https://chrome.google.com/webstore/detail/zulu/idfkkpinei...

Updated 2 years ago by Jim

Audio Device Behaviour

PBXact Zulu Softphone

Audio devices preferences can be found by clicking on preferences under the user menu:   Inside...

Updated 2 years ago by Jim

System Recordings

PBXact

Assigning recordings to different scenarios (After Hours, Busy Queue, etc.) is done by your AMS P...

Updated 2 years ago by Jim

Supporting Files/Information

Counterpoint Inventory

BILLING PARAMETERS Within your billing parameters is where a number of things are set up that c...

Updated 2 years ago by Jim

Receiving Product

Counterpoint Inventory

The purchasing module, specifically the receiving portion, is how all items will be brought in to...

Updated 2 years ago by Jim

Stock Adjustments

Counterpoint Inventory

For one-off changes to inventory, it is recommended that you use the Stock Adjustment routines. I...

Updated 2 years ago by Jim

Transferring Parts

Counterpoint Inventory

Transferring single items The utilities used for transferring product at an item level from one ...

Updated 2 years ago by Shelley

Pricing Guide

Counterpoint Inventory

Overview This document outlines the files and processes involved in updating and applying pricin...

Updated 2 years ago by Jim

Transaction Processing

Counterpoint Accounts Receivable

Transaction Input ACCOUNTS RECEIVABLE > 4. TRANSACTION PROCESSING > 1. TRANSACTION INPUT...

Updated 2 years ago by Jim

Statements

Counterpoint Accounts Receivable

If you have pre-printed statement forms, please use the statement run create option.  If your sta...

Updated 2 years ago by Jim

Stock Transfer Reconciliation

Counterpoint Inventory

Basic Overview This document outlines the recent discrepancy report and the new listing report t...

Updated 2 years ago by Admin

Invoicing with Global Payments Terminals

Counterpoint Invoicing

To process a cash sale (paid by cash or credit card): Always take the credit card first and cash...

Updated 2 years ago by Jim

Move ROA Payment from one Customer to Another

Counterpoint Accounts Receivable

(Note – this procedure has multiple steps so it is recommended that you do it only when you can r...

Updated 2 years ago by Admin