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Factory Reset Sangoma Desk Phone

PBXact

You can reset the phone to factory default settings by using buttons directly on the phone, or by...

Updated 3 years ago by Jim

System Recordings

PBXact

Assigning recordings to different scenarios (After Hours, Busy Queue, etc.) is done by your AMS P...

Updated 3 years ago by Jim

Follow Me

PBXact

Overview Press the Follow Me button. Enabled: Yes or No Group List: The list of numb...

Updated 3 years ago by Jim

Audio Device Behaviour

PBXact Zulu Softphone

Audio devices preferences can be found by clicking on preferences under the user menu:   Inside...

Updated 3 years ago by Jim

Helpful Videos

PBXact

Setting up Follow Me: https://www.youtube.com/watch?v=o9_QiXnipMw

Updated 3 years ago by Jim

Chrome Browser Plugin

PBXact Zulu Softphone

Using Chrome navigate to the webstore: https://chrome.google.com/webstore/detail/zulu/idfkkpinei...

Updated 3 years ago by Jim

Zulu Chat

PBXact Zulu Softphone

Joining a Chat At the bottom of your Zulu Client is a list of all the Chat Rooms you are curr...

Updated 3 years ago by Jim

Streams

PBXact Zulu Softphone

Everything in Zulu 3 is done within a stream.  You can see all your active streams on the left s...

Updated 3 years ago by Jim

Voicemail User Guide

PBXact

Viewing Voicemails This icon at the top of your phone screen will show you that you have a ...

Updated 3 years ago by Jim

Call History Functions

PBXact

the Call History section allows you to view missed, received, and dialed calls, as well as add t...

Updated 3 years ago by Jim

Pairing Bluetooth Headset

PBXact

This document outlines the process, specifically, for pairing a Sangoma phone with one of the sta...

Updated 3 years ago by Jim

RF Count 'Cheat Sheet'

Counterpoint Inventory

Getting Started Select Option 9 from the RF menu. The RF count routine requires a PIN before ...

Updated 3 years ago by Jim

Loyalty Rewards Program

Counterpoint Accounts Receivable

Loyalty Rewards Definition The new LOYALTY REWARDS program will allow you to offer and track po...

Updated 3 years ago by Jim

Suspense Payments with Payment Terminal

Counterpoint Invoicing

Payment Terminal – Semi-Integrated Changes to invoicing related to Suspense Payment Type Cash...

Updated 3 years ago by Jim

Bin Selection in Invoice

Counterpoint Invoicing

Definition New feature when using Multiple Bin Locations and wanting to force the users to selec...

Updated 3 years ago by Jim

Multiple Bin Locations

Counterpoint Inventory

Multiple Bin Locations There is now the option for setting up alternate bin locations for each i...

Updated 3 years ago by Jim

Selling a Core

Counterpoint Invoicing

There may be ocassions when it is desired to sell a core to a customer. This is done by entering ...

Updated 3 years ago by Jim

Customer History Part Search for Unknown Number

Counterpoint Invoicing

Occasionally you will get a customer asking for the same part as they ordered last Week/Month/Yea...

Updated 3 years ago by Jim

Fleet Part Tracking

Counterpoint Invoicing

Fleet Tracking Setup The Billing invoice screen has a built in Customer Fleet Part Tracking modu...

Updated 3 years ago by Jim

Product Popularity Listing

Counterpoint Inventory

As a normal part of working with your inventory there will be times when you need to understand t...

Updated 3 years ago by Jim