V1.3.2

New Features/Enhancements

Alias

AbilityNotice in QuickDial

When a lookup is performed using an Alias, the following warning is now displayed at the top of the page.



This should help deal with any cases where an incorrect alias is used during an automatic lookup, and prevent confusion as well as provide a link back to perform a manual lookup.

 

Alias Listing in "Main Number" Tile

In both the QuickDial and CounterCRM modules, the customer information tile that contains the "Main" phone number for a customer now includes a link to view anda editlist of all aliases associated with that customer.



Customer Focus List Includes Customers with Alerts

The Customer Focus/Target list now automatically includes your customers who have an active customer aliasesalert, withinand QuickDialdisplays

• Introductionwhich alert(s) are currently triggered from the customer listing. This is now the default view on the CounterCRM customer lookup page, and the full listing is available at the top of 'stalethe CounterMessage'panel.

  The different types of alerts are shown as badges, with a possiblegrey CRMbadge being an inactive alert status

and
• a red badge being an active alert.

  In order: Manual Focus, Net 30, Net 60, Net 90, 30 Day Performance.
  This customer is triggering the Net 60 and 30 Day Performance alerts.

   

  Added abilityCustomer Alert CPMailer Block

  The new "Customer Alert" CPMailer block contains a list of customers who have triggered an alert based on their performance over the last 30 days. These alerts are the same ones that cause them to automaticallyappear addin customers tothe focus list basedin onthe alertCounterCRM status

module,
• Updatedand customerthe focussame listas the ones that appear in their CounterCRM profile.

  This report block is always calculated over a 30 day period, regardless of the frequency of the report.

  Sending CounterMessages from Within QuickDial

  Via the CounterMessage tab it is now possible to display reason for being on focus list

• Added customer alert list as a CPMailer block
• Added ability to writesend a CounterMessage tied to the current customer through QuickDial. The interface is the same as you would expect from the QuickDialCounterMessage screen
module,
• Introducedwith userthe customer field pre-populated.

  Basic Audit Log

  This update introduces a basic audit logslog that is available to admin usersusers. To start, the audit log tracks the following events:

  • User login
  • CounterMessage creation
  • User password/email/name changes
  • User Impersonation Events ("Log In As")
  • WebReport signin

  This list is expected to expand in future versions as features are added and changed.

   

  Removed

  CPMailer Special Reports

  The CPMailer Special Reports used to only consist of a weekly/monthly "Customer Alerts" email. Now that customer alerts are available in a standard CPMailer block this report serves no purpose - and since it was the only report in this space, the CPMailer Special Reports page has been removed.

  Note: There is no automatic migration between the Special Reports and the new CPMailer report block. If you wish for each salesperson to continue to receive this report, it must be added to a CPMailer report.

  Bug Fixes

  Fixes/Small
  Changes

  • Fixed staleStale Inventory Bug

    Fixed an issue in the nightly upload process that was preventing inventory valuevalues bug

  from
  • being calculated correctly.

    Top Sales by Clerk

    When filtering the FlightDeck Dashboard for a specific customer, the "Top Clerks" graph now properly renders again.

    User Goals Display

    Fixed an issue that could cause user goals to not render properly when trying to view all sales bygoals, clerkwhich graphwould patch

  result
  • Databasein patches
  the
  page infinitely loading.

  Password Reset Functionality

  Fixed an issue where the password reset function would sometimes get stuck when processing an invalid request for a password reset.