Call Log

The Call Log page displays all recorded calls between your phone system and the phone number associated with the customer.

customer

 when your integration with a COUNTERPOINT Unified Communications platform is enabled.

Each call is displayedentry in the followingcall format:

log

Callincludes IDthe ######phone |numbers Startinvolved, Timethe -duration, Endthe Timedisposition, (Timeand Elapsed)

the

 

date.

ClickingOptionally, onif anyyou chose to include extended storage for call logs in your COUNTERPOINT Unified Communications platform a link to recording of the calls displayedcall will openbe upavailable.

an

Note expandedthat menuin withcertain conditions, it is possible for a lengthy call to have a disposition of "MISSED". This usually occurs when a transfer is involved (to a parking spot, or otherwise) and the fullcustomer detailshangs up. Unfortunately all "MISSED" calls are assigned a talk time of the"0 call.

Be warned however, these call logs are direct from the phone system and are very verbose, and include all of the information tied with the phone callSeconds", which canis generatemisleading. hundreds or thousands of lines.

 

If you believe there is an issue with your Phone System, it may be better to contact AMS with your question for assistance with looking into your phone logs.