# Voicemail User Guide

## Viewing Voicemails

<div id="bkmrk-this-icon-at-the-top"><div data-hasbody="false" data-macro-name="include">- This icon at the top of your phone screen will show you that you have a voicemail(s).  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322635121.png)
- Press the **Voicemail** button.  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322654240.png)
- - A **(+)** in front of the message indicates the message is new.
    - A **(-)** in front of the message indicates the message is old.  
        From here you can quickly see who left you voicemails and choose which messages to listen to first.
    
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322678410.png)

</div></div>## Listening to Voicemails

<div id="bkmrk-you-can-press%C2%A0selec"><div data-hasbody="false" data-macro-name="include">- You can press **Select** to find out more information about the voicemail message that was left.  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322684333.png)
- - Name and number of who left the message.
    - Length of voicemail message.
    - Date the message was left.
    - Time of day the message was left.  
        The following will be displayed on this screen: ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322689271.png)
- If you pres the **More** button, additional options will appear.  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322722563.png)
- You now see options to **Toggle** this voicemail from unread to read or vice versa, and an option to edit **Settings**.  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322727083.png)
- Lastly, you can press the **Play** button to listen to your voicemail.  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322731149.png)
- The message will now play over your device.

</div></div>## Voicemail Administration

To access all of the voicemail administration options, you can follow these steps.

<p class="callout info">If you wish to record any specific greetings, please pick up the handset before entering in to the voicemail menu</p>

- Press the **Voicemail** button.  
    ![](https://docs.amscomp.com/uploads/images/gallery/2019-03-Mar/scaled-840-0/image-1552322654240.png)
- Press the 'Settings' button

#### Change Voicemail Password

Once in settings, select the 'Change Password' Option

#### Change Voicemail name

To have a generic system greeting with only your name, you can change your system voicemail name by selecting 'Name' and then 'Change'

#### Change Custom Voicemail Greetings

The system allows for 3 different custom voicemail greetings:

- Unavailable - When you phone rings for the maximum number of rings without answering, this greeting will be played
- Busy - If you are sent a call, but are currently on the phone this greeting will be played
- Temporary - If set, this greeting will always be played

To change any of these greetings, once in the settings screen, select the greeting type and then select 'Change'. This will play a beep in your ear and you can begin recording. Once complete, select the save recording option on-screen. Follow the prompts if you wish to make changes.